At Islamabad Tech Cameras, we want you to receive your products in the condition and specification you ordered. If there is an issue with your order, please contact us as soon as possible so we can assist you with the return or refund process.
Return Eligibility
We accept eligible return requests made within 7 days of delivery.
A return may be accepted in the following situations:
- You received the wrong product.
- The product was damaged during delivery.
- The product has a verified manufacturing defect present on arrival.
- The product does not match the specifications or description shown on your order.
All returns are subject to inspection and approval by Islamabad Tech Cameras.
Product Condition
To qualify for a return, the product must be returned in its original condition whenever applicable.
This may include:
- Original product packaging
- Manuals and documentation
- Cables, batteries, chargers and other included accessories
- Original tags, seals or protective materials where applicable
- Any promotional items included with the order
Products showing signs of misuse, accidental damage, modification, liquid damage or unauthorized repair may not be eligible for return.
For cameras, lenses and other electronic equipment, the product may be inspected to verify the reported issue and its condition.
Change-of-Mind Returns
Returns due to a change of mind are accepted only where the product is unused, unopened and in its original resaleable condition, and subject to approval.
Products that have been opened, activated, registered, used or otherwise altered may not qualify for a change-of-mind return.
Certain products or special-order items may be non-returnable where this is clearly stated on the product page or at the time of purchase.
How to Request a Return
To request a return, contact our customer support team and provide:
- Your order number or purchase invoice.
- The product name and model.
- A description of the issue or reason for the return.
- Photos or videos of the product and packaging where applicable.
Our team will review the request and provide instructions for the next steps.
Please do not send a product back without first contacting us and receiving return instructions.
Damaged or Incorrect Orders
If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible after delivery.
We may request photographs or videos of:
- The product
- Product packaging
- Shipping packaging
- Shipping label
- Any visible damage
This information helps us assess the issue and coordinate the appropriate solution.
Return Shipping
Where a return is approved because we sent the wrong product, the product arrived damaged, or a verified product defect is covered under our return policy, Islamabad Tech Cameras will provide instructions regarding return shipping.
For other approved returns, return shipping costs may be the responsibility of the customer.
Return shipping arrangements will be confirmed before the product is sent back.
Inspection and Approval
All returned products are subject to inspection.
A return may be refused if the product:
- Has been physically damaged after delivery
- Shows signs of misuse or improper handling
- Has been modified or repaired by an unauthorized party
- Has missing accessories or components
- Does not meet the stated return conditions
- Has been damaged due to liquid, impact or other external causes
The final return decision will be based on the condition of the product and the applicable return terms.
Refunds
Once an approved return has been received and inspected, we will confirm whether the refund is approved.
Approved refunds will generally be processed using the original payment method where possible.
The time required for the refund to appear in your account may vary depending on the payment method and financial institution.
Any applicable shipping charges, payment processing charges or other non-refundable fees will be handled according to the terms applicable to your order.
Exchanges
Where appropriate and subject to stock availability, Islamabad Tech Cameras may offer an exchange instead of a refund.
If the requested replacement product is unavailable, an alternative solution may be offered.
Warranty Claims
A product may be covered by a manufacturer’s or authorized distributor’s warranty after the return period has ended.
Warranty inspections, repairs, replacements and warranty decisions are handled according to the applicable manufacturer’s or authorized service provider’s warranty terms.
For more information, please visit our Warranty Claims page.
Non-Returnable Circumstances
Returns may not be accepted for products that have:
- Physical or accidental damage
- Water or liquid damage
- Signs of misuse or improper handling
- Unauthorized modifications or repairs
- Missing original accessories or components
- Damage caused after delivery by the customer
- Normal cosmetic wear and tear
Manufacturer-specific restrictions may also apply to certain products.
Contact Us
For return or refund assistance, please contact:
Islamabad Tech Cameras
Phone / WhatsApp: 0316-0000047
Email: info@islamabadtech.com
Please include your order number whenever contacting us about a return.
Policy updated: August 2026